Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us through our contact forms or inquiry forms
• Subscribe to our newsletter or blog updates
• Request property information or schedule viewings
• Create an account on our website
• Interact with our customer service team

Types of Personal Data

• Name and contact information (email, phone number, address)
• Property preferences and search criteria
• Financial information (for qualified inquiries)
• Communication history and preferences
• IP address and browser information
• Website usage data and analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our real estate services
• To respond to your inquiries and property requests
• To send you property listings that match your criteria
• To communicate about our services and market updates
• To personalize your website experience
• To analyze website usage and improve our platform
• To comply with legal obligations and regulations
• To send newsletters and blog updates (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With property owners or developers when you inquire about their properties
• With trusted service providers who assist in our operations
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure hosting and data storage facilities

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please review our Cookie Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at ask@rinoproperties.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and the purpose for which it was collected.

8. International Data Transfers

As we operate in both Spain and Dubai, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: